5 Questions to Ask Before Choosing a Collision Repair Shop in Charleston

1. Is the Shop Certified and Insurance-Approved?

Start by checking whether the shop is certified by your insurance company and major manufacturers. An insurance-approved or OEM-certified collision center follows strict quality and safety standards.

At Better Collision, we’re proud to be insurance-approved and manufacturer-certified across our South Carolina locations. That means your repairs are done right — and recognized by your insurer.

2. Do They Use OEM or Aftermarket Parts?

Not all replacement parts are created equal. OEM (Original Equipment Manufacturer) parts are made to fit your car exactly, while aftermarket parts can affect performance, safety systems, and even resale value.

Better Collision always prioritizes OEM parts to maintain your vehicle’s integrity, warranty, and safety.

3. What Kind of Warranty Do They Offer on Repairs?

A reputable shop will stand behind its work. Look for a written lifetime warranty on paint and body repairs — this shows confidence in their craftsmanship.

At Better Collision, every repair we complete comes with a limited lifetime warranty, so you can drive away knowing your investment is protected long-term.

4. How Do They Communicate Throughout the Repair Process?

Transparency and updates matter. The best shops keep you informed from start to finish — sharing photos, progress reports, and estimated completion dates.

At Better Collision, we make communication a priority. You’ll always know your vehicle’s repair status, so there are no surprises when it’s time to pick it up.

5. Do They Have Local Reviews and Community Trust?

A shop’s reputation speaks volumes. Check Google Reviews and ask around locally. The most trusted shops will have loyal customers who praise not just the repair quality, but also honesty and customer service.

Better Collision has earned the trust of Charleston-area drivers through years of transparent, high-quality repairs and genuine care for our customers.

Choosing the Right Shop Matters

The shop you choose can make all the difference — from safety to long-term vehicle value. At Better Collision, we combine certified expertise, transparent communication, and community trust to make the repair process simple and reliable.

📞 Contact us today to schedule your free estimate or visit our North Charleston location to see why we’re the Lowcountry’s preferred collision repair center.